Frequently Asked Questions
Everything you need to know about your Tier1 tech experience.
Are your electronics covered by a warranty?
Yes, all products purchased from Tier1 Online come with a standard 12-month manufacturer's warranty. Refurbished items include a 6-month certified store guarantee covering hardware defects.
How long does shipping take?
We process orders within 24 hours. Standard shipping typically takes 3-5 business days, while express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for open-box items?
We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Do you offer international shipping?
Currently, Tier1 Online ships to customers within North America and Europe. Shipping costs and delivery times vary based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm.
How can I track my order status?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your package in real-time.